Instant Support

Support

Most don't have time to queue up with their PC to in-store experts, and then be without it for several days. Some can't even afford to wait until a technician arrives on site to deal with a problem. Now Technical Support can be delivered securely when needed, anywhere in the world.
Consumers can simply ask for a secure remote link via their broadband connection and the technicians will instantly start working on the problems with the same efficiency as being on site without depriving the user of his computer. Existing and in many situations even new clients can take advantage of this worldwide cover service and save a lot of their precious time.


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Initial Step

Support is provided with priority to existing clients or those registered already for support. Should your request be a new one, please use the Contact section in order to register.

LiveSupport

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.


New Ticket Existing Ticket Live Support

Backups

If your backup monitoring and management is not being done by us, please make sure at least that you do have this matter addressed by an in house backup operator. Should we be contacted for a disaster recovery where no backups are available for a proper data and systems restoration, there is no guarantee that a data recovery attempt from a corrupted Hard Disk or other media is going to be 100% successful. Data recovery will also cost you more than data restoration from a good backup and will result in a longer downtime.
Do let us know whether you'd like us to ease your workload and we will make this matter one less thing to worry about.